FREQUENTLY ASKED QUESTIONS
What is a Virtual Assistant?
A Virtual Assistant is an independent contractor who provides secretarial, administrative, project coordination and event management support to businesses. Using the latest technology, a Virtual Assistant can work flexible hours, and from their own office.
I AM A VIRTUAL ASSISTANT.
How Karen Barclay Virtual PA works
The initial consultation is free. This meeting is where we discuss your business, what your requirements are and how my business can assist you. Together we develop a plan on how we can partner to make your business better. The scope of work, pricing, and terms and conditions are all confirmed in a Service Agreement issued before engagement of services.
Is a contract required?
Both parties sign a Service Agreement before any work commences. The Service Agreement confirms the description of service, confidentiality, payment and collection, client approval of work and revisions, and service termination.
What can Karen Barclay Virtual PA do for me?
I can do most things that an Executive or Personal Assistant would do, but without the need to attend your office.
Here is a snapshot of some tasks that are offered:
Why should I choose you?
I care about my business and the business of my clients. Each of my clients receive personal, friendly service, exceptionally high standards and attention to detail, and confidentiality reinforced with a wealth of experience obtained from working within a variety of industries.
Karen Barclay Virtual PA makes your job more manageable.
What hours do you work?
8:30am to 5:30pm weekdays.
How are hours tracked?
Project management software, Asana integrated with the time tracking program, Clockify is used to monitor your jobs and the time spent on your tasks and projects. A detailed time report generated from Clockify will accompany your monthly invoice.
What tools do you use?
Advancing technology allows me the opportunity to work remotely whilst maintaining the ability to stay in touch with my clients. I have experience in a variety of software programs that many businesses use. I am fully competent in all Microsoft 365 modules, productivity software such as Asana and Trello, the Adobe suite of modules, Google Suite, a variety of CRM databases and accounting programs, online meeting platforms, and file-sharing programs.
How do you maintain online security?
Karen Barclay Virtual PA is aware of the risk that cyber-attack poses to its business, and to the businesses of my clients. In particular, the risk of confidential or sensitive client information, both in hard copy and stored electronically. All team members, including employees and contractors, are required to adhere to this Cyber Security Policy.
I care about my clients and respect the integrity of their intellectual property. At no time, and for no reason, will any client information or materials be shared with a third party.
If you can’t find the answers you’re looking for, please don’t hesitate to reach out to me.