FREQUENTLY ASKED QUESTIONS

What is a Virtual Assistant?

A Virtual Assistant is an independent contractor who provides secretarial, administrative, project coordination and event management support to businesses. Using the latest technology, a Virtual Assistant can work flexible hours, and from their own office.

I AM A VIRTUAL ASSISTANT.

How Karen Barclay Virtual PA works

The initial consultation is free. This meeting is where we discuss your business, what your requirements are and how my business can assist you. Together we develop a plan on how we can partner to make your business better. The scope of work, pricing, and terms and conditions are all confirmed in a Service Agreement issued with a Welcome Pack before engagement of services.

Is a contract required?

Both parties sign a Service Agreement before any work commences. The Service Agreement confirms the description of service, confidentiality, payment and collection, client approval of work and revisions, and service termination.

The client also receives a signed Confidentiality Agreement as an addendum to the Service Agreement.

What can Karen Barclay Virtual PA do for me?

I can do most things that a personal assistant would do, but without the need to attend your office.

Here is a snapshot of some tasks that are offered:

  • General administration

  • Desktop publishing

  • Document management

  • Data management

  • Accounts Receivable/Payable

  • Onboarding coordination

  • And more...

Why should I choose you?

I care about my business and the business of my clients. Each client receives personal, friendly service, exceptionally high standards and attention to detail, and confidentiality reinforced with a wealth of experience obtained from working within a variety of industries.

Karen Barclay Virtual PA makes your job more manageable.

What hours do you work?

8:30am to 5:30pm weekdays.

How are hours tracked?

Time tracking software Clockify is used to monitor client jobs and the time spent on tasks or projects. Karen Barclay Virtual PA generates a time report from Clockify and provides it to the client each week.

 

What tools do you use?

Advancing technology allows me the opportunity to work remotely whilst maintaining the ability to stay in touch with clients. I have experience in a variety of software programs that many businesses use. I am fully competent in all Microsoft Office modules, productivity software such as Asana and Trello, the Adobe suite of modules, Google apps, a variety of CRM databases and accounting programs, online meeting platforms, and file-sharing programs.

How do you maintain online security?

Karen Barclay Virtual PA is aware of the risk that cyber-attack poses to its business, and to the businesses of my clients. In particular, the risk of confidential or sensitive client information, both in hard copy and stored electronically. All team members, including employees and contractors, are required to adhere to this Cyber Security Policy.

Intellectual property

I care about my clients and respect the integrity of their intellectual property. At no time, and for no reason, will any client information or materials be shared with a third party.

If you can’t find the answers you’re looking for, please don’t hesitate to reach out to me.